By using our website, you are agreeing to all terms and conditions of service and are at least the age of 18 years old. If you are under the age of 18 years old, then we ask that you must be accompanied by an adult of at least 18 years old or above. If you disagree with any of our terms then please stop using our website/service immediately.

Bespoke Jewellery by Charlotte reserve the right to add, delete and modify these Terms and Conditions of Service accordingly as time passes. Please ensure to check these Terms and Conditions thoroughly prior to making any purchases.

We only accept online payments via PayPal or WorldPay when you order from our online store.

Items/Products are only dispatched once the payment has been received and confirmed in full.  Please note that depending on certain bank policies, payments may take a few hours/days to process. For any queries, please contact Charlotte directly via any method shown on this website.

All bespoke jewellery has a minimum lead time of 3 weeks. We can provide a closer estimate once we know the full specification of your bespoke requirements. This can be confirmed with Charlotte prior to making an order by filling in our contact form on our Bespoke Jewellery page.

All bespoke work requires a non refundable 20% deposit payment before crafting.

For every bespoke request, Charlotte will either need to meet you (provided that you’re in the local area) to discuss your design with you, or you must be able to communicate your design requests to her via email, whether you have an exact design in mind or you want to work on developing a design with Charlotte’s expertise.

After your design is final and the deposit has been received, Charlotte will begin crafting your bespoke jewellery.

Silver Items

Please be aware that postage of “made-to-order” silver items can be a lengthy process. After the jewellery has been designed, it will be cast and sent off for Hallmarking, which is usually a 7+ day process itself.

If your desired item is already in stock (indicated next to the item on the store), it will be sent out to you the following business day.

If your piece is made-to-order, we will begin crafting the following workshop day (Tuesdays and Wednesdays). 

We will always let you know your estimated date of arrival upon order, but if you require this information before placing your order, please feel to contact us.

We send stocked silver items via signed for 1st class post which is included in the price but not insured. After we send your item, we will send you a tracking number. Please note, this method does not include insurance.

If you wish to insure your item, please contact us upon order and we can arrange this for you.

We do not take any responsibility for items lost or damaged in the post.

Matched Postage Policy

If you choose to send your sentimental items to us via post then we will send the finished piece back to you using the same method by which you sent them. i.e if you send us your sentimental item via second class postage, we will send the finished product back to you via second class postage.

If you wish to arrange otherwise, please contact us via email.

We do not take any responsibility for items lost or damaged in the post.

Bespoke Items: 

We will post bespoke items purchased online with insurance in accordance to the value of the item. 

We do not take any responsibility for items lost or damaged in the post.

If you are posting to Charlotte, please post to the following address:

17 Perlethorpe Drive
Gedling
Nottingham
NG4 4GJ
07581222506

Sentimental Items only:

Any bespoke pieces that will be crafted using your own sentimental materials can either be delivered by us or collected by you personally (within Nottinghamshire and Derbyshire). We believe it would be too high a risk to send your sentimental items in the post. However, if you’d like to arrange otherwise and have them mailed to you.

We take no liability for lost or damaged items. 

We also offer a collection service for your sentimental items if you wish for them to be crafted into your new bespoke piece and don’t wish to send them to us in the post or drop them off to us. 

If you make a purchase with us in person and the item breaks due to a fault in the making of the piece, we will repair the item free of charge. This does not include accidental damage i.e. any damage caused by yourself or others.  

We offer a 3 month warranty on all of our silver items

Any warranty on bespoke pieces is dependent upon the individual item and will be discussed with you upon design.

If you wish to arrange otherwise, please contact us via email.

From time to time, a customer may wish to change a chain length if the chain is too short or long. Please note that Charlotte is happy to exchange a chain for a longer or shorter chain at a small additional cost within 30 days of purchase of the item, providing the chain to exchange is in its original condition. It will be the responsibility of the customer to return the item to us to exchange or alter, with a small additional fee.

We do not accept earring returns or exchange earrings unless they are still in the sealed tissue paper and with the sticker un-tampered with.

We offer no returns or refunds on all jewellery items.  We only offer exchanges or alterations (as per above section) within 30 days of online purchases and 3 months for in person purchases.

To purchase a gift card/voucher, you must contact us directly via email to through private messaging on our social media channels.  The gift card/voucher can be sent out electronically via email or via post containing a code which you can use to make online purchases.

For existing clients, we offer a £10 voucher on your birthday (this information is required for when you make an online purchase).  This cannot be used in conjunction with other deals/offers or gift cards.

When you make an online purchase, you will be asked for your email address, which would place you in our mailing list.  From time to time, we may send information about special offers and flash sales.